Returns and Refund Policy

This policy outlines the procedures and conditions under which customers of the Foxtail online store can exercise their right of withdrawal, return products, and receive a refund.

1. Right of Withdrawal

1.1. The Buyer has the right to withdraw from the purchase agreement within 14 (fourteen) calendar days without providing a reason.

1.2. The withdrawal period begins on the day the Buyer or an authorized third party receives the goods.

2. How to Exercise the Right of Withdrawal

2.1. To exercise the right of withdrawal, the Buyer must notify the Seller by replying to the order confirmation email at info@foxtail.lv and specifying the items being returned.

2.2. The Buyer must return the goods within 14 (fourteen) calendar days from the date of the withdrawal notification. The deadline is considered met if the items are sent before the 14-day period expires.

2.3. Items should be returned via one of the parcel terminal to the following address:

Omniva – Vienibas gatve 144, Riga, LV-9912

DPD – Vienibas gatve 113, Riga, LV-1058 

Recipient: Foxtail Store

Phone: +371 2632833

Email: info@foxtail.lv

3. Refund Procedure

3.1. The Seller will refund the Buyer the paid amount (excluding additional delivery costs incurred if the Buyer chose a non-standard delivery method) without undue delay and no later than 14 (fourteen) calendar days after receiving and inspecting the returned goods.

3.2. Refunds will be made using the same payment method that was used for the original transaction unless otherwise agreed.

3.3. The Seller has the right to withhold the refund until the returned items have been received and inspected.

4. Return Shipping Costs

4.1. The Buyer is responsible for all return-related costs, including customs or import duties if returning goods from outside the European Economic Area (EEA).

4.2. If the return is due to damaged or incorrect goods, the Seller will cover the return shipping costs.

5. Condition of Returned Goods

5.1. The Buyer is responsible for any reduction in the value of the goods if they have been used beyond what is necessary to inspect their nature, functionality, and characteristics.

5.2. Goods must be returned in their original packaging, unused, and with all original tags intact. If the packaging is opened, the goods must show no signs of use.

5.3. The Buyer must ensure additional protective packaging to prevent damage during transport. For example, shoe boxes should be wrapped in plastic to protect them from moisture.

6. Exceptions to the Right of Withdrawal

According to applicable laws, the right of withdrawal does not apply to the following items:

  • Hygiene and health-related products (e.g. earplugs, toothbrushes, combs, first aid kits)
  • Food products (e.g. sports drinks, nutrition gels, camping food)
  • Goods that are irreversibly mixed with other items
  • Custom-made or personalized goods
  • Perishable items or items with a short shelf life
  • Audio, video, or software media with broken seals
  • Books or stationery
  • Gift cards or discount vouchers
  • Items purchased via auction
  • Goods that are part of a reserved service (e.g. accommodation, vehicle rental, catering, entertainment events)

7. Damaged or Incorrect Goods

7.1. If the Buyer receives damaged, defective, or incorrect items, they must notify the Seller within 14 (fourteen) calendar days.

7.2. The Buyer is entitled to request a replacement, repair, or full refund.

7.3. The Seller will cover all costs related to returning such goods.

8. Scope of Application

This return policy applies only to purchases made through the Foxtail online store: www.foxtail.lv.

9. Contact Information

For any questions or assistance, please contact us:

📧 Email: info@foxtail.lv

📞 Phone: +371 26328333